Refund policy

At Petal & Pearls, we curate every piece with intention. We hope you love your purchase, but if you are not completely satisfied, we are here to help.

• Eligibility: Items can be returned or exchanged within 7 days of delivery.

• Condition: Items must be in their original, unused condition, with all packaging intact.

• Damage/Incorrect Items: If you receive a damaged or incorrect item, we sincerely apologize. To process such claims, it is mandatory to provide a video of the parcel being opened (unboxing video). Please attach this video in your email so we can verify and resolve the issue immediately.

• Process: To initiate a return, please contact us at [Insert Email Address] with your order number, a brief description, and the required unboxing video.

• Non-Refundable Items: Personalized items or items marked as "Sale" are not eligible for return or exchange.

• Processing: Once we receive and inspect the item, your refund will be processed to the original payment method within 5-7 business days.