Refund & Return Policy
At Petal & Pearls, we curate every piece with intention. We hope you love your purchase, but if you are not completely satisfied, we are here to help.
-
Eligibility: Items can be returned or exchanged within 7 days of delivery.
-
Condition: Items must be in their original, unused condition, with all packaging intact.
-
Damage/Incorrect Items: If you receive a damaged or incorrect item, we sincerely apologize. To process such claims, it is mandatory to provide a video of the parcel being opened (unboxing video). Please attach this video in your email so we can verify and resolve the issue immediately.
-
Process: To initiate a return, please contact us at [Insert Email Address] with your order number, a brief description, and the required unboxing video.
-
Non-Refundable Items: Personalized items or items marked as "Sale" are not eligible for return or exchange.
-
Processing: Once we receive and inspect the item, your refund will be processed to the original payment method within 5-7 business days.
Privacy Policy
Your trust is our priority. At Petal & Pearls, we are committed to protecting your personal information.
-
What We Collect: We collect only the information necessary to process your orders, such as your name, shipping address, and contact details.
-
How We Use It: Your data is used exclusively to fulfill your orders, improve your shopping experience, and send you updates about our brand (if you choose to subscribe).
-
Data Security: We do not share, sell, or rent your personal information to third parties. Your details remain confidential and secure.
-
Your Rights: You have the right to request access to or deletion of your personal data at any time by reaching out to us.